FAQS:
Have a specific question? Contact us at:
farmstand@skyhighfarmgoods.com
RECHARGE SUBSCRIPTION
Sky High Farm Universe" provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your subscription will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products until you cancel your subscription. Taxes and shipping fees may apply. You may cancel your subscription at any time from the Subscriptions section of your account.
SALE RETURNS
For all products marked SALE, please note all sale items are final sale. Returns, exchanges or pricing differences will not be accepted.
SALE DELAYS
Please note: Due to the high volume of orders received during our sale period, some shipments may take up longer to process and ship.
FREE GROUND SHIPPING
Who qualifies for Free Shipping and how does that work?
Free shipping will be granted on all US Ground orders that are $250 or more. Once your cart meets our $250+ threshold, free shipping will automatically be granted at check out.
How long will it take for my order to arrive?
All orders placed on the Sky High Farm Workwear website ship out of Ancramdale, New York. Our fulfillment center currently operates from Monday to Friday, excluding national holidays.
Sky High Farm Workwear ships all of its packages with UPS. All shipping costs are calculated at check-out, based on your shipping address.
Please see below for the shipping services we currently offer:
- UPS Ground
- UPS Standard
- UPS 2nd Day Air
- UPS 3 Day Select
Select shipping options are not available to all shipping addresses.
For the most accurate shipping rates and times, please enter your shipping address in the check-out cart.
Please allow up to 48 hours for processing time, in addition to estimated shipping times.
If you’re shipping address is in New York, we recommend selecting UPS Ground as it delivers the fastest!
* Shipping times are measured in business days. Business days are Monday through Friday (excluding holidays). Orders placed on weekends or holidays will ship out on the next business day.
While our team works hard to get your order to you as swiftly and safely as possible, we are still a small team! Please allow up to 48 hours for your order to be processed, including express or overnight shipments.
Can I cancel or edit an order I placed?
Once an order has been placed it cannot be edited. You may request to cancel your order but please note that order cancellations are not guaranteed and depend if they have entered the packing or shipment phases. Customers can request an order cancellation by contacting us at farmstand@skyhighfarmgoods.com.
If your cancelation is successful, a refund will be issued in the original form of payment within 3 - 5 business days. If you do not see a payment reversal on your statement within 5 business days, please contact customer service. *During high volume order days, order cancelations may not be possible.
Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.
How do I know the item will fit me? OR How does the item fit?
In order to help find the best fit, the sizing measurements are available on every product page in our product descriptions.
RETURNS & EXCHANGE POLICY
At Sky High Farm Workwear, we try our best to provide the most accurate and updated information regarding the size, color, and materials of our products. That being said, we understand that sometimes things don’t work out.
We currently allow the return and exchange of new and unused merchandise up to 14 days after the recorded delivery date on your tracking number. Exchanges are accepted for orders of the same or less value as the original order.
All underwear and socks purchases are final sale. Any merchandise returned in a damaged or worn state will not be eligible for a refund.
If you would like to return or exchange a purchase you’ve made on the Sky High Farm Workwear website, please follow the instructions below:
- Ensure your product is new and unused, with any original tags still attached.
- Fill out our Return & Exchange Form and submit your request.
- In our Returns & Exchange Portal, you’ll have the option to receive a shipping label. We don’t currently cover the cost of return shipping. All return shipping costs will be the responsibility of the client.
- Once you’ve received your shipping label, you can securely package your return with a printed copy of your Order Confirmation.
- Ship your return package to the following address:
- Once your product has been received, our team will begin processing your return. We’re still a small team, so please allow up to 48 hours for processing time.
- Once your return is accepted, you will receive a Returns Confirmation e-mail. Please allow up to 5 business days for the refund to reflect on your bank statement.
If you have any further questions about your return or exchange, please feel free to contact us at: farmstand@skyhighfarmgoods.com
Our team is mighty, but it is still small. We really appreciate your patience with processing times!