Customer Care

FAQS: 

 

SALE RETURNS

For all products marked SALE, please note all sale items are final sale. Returns, exchanges or pricing differences will not be accepted.

    

SALE DELAYS

 Please note: Due to the high volume of orders received during our sale period, some shipments may take up longer to process and ship. 

     

FREE GROUND SHIPPING 

Who qualifies for Free Shipping and how does that work? 

Free shipping will be granted on all US Ground orders that are $250 or more. Once your cart meets our $250+ threshold, free shipping will automatically be granted at check out. 

    

How long will it take for my order to arrive? 

All orders placed on the Sky High Farm Workwear website ship out of Ancramdale, New York. Our fulfillment center currently operates from Monday to Friday, excluding national holidays. 
Sky High Farm Workwear ships all of its packages with UPS. All shipping costs are calculated at check-out, based on your shipping address. 

Please see below for the shipping services we currently offer:

• UPS Ground
• UPS Standard
• UPS 2nd Day Air
• UPS 3 Day Select

Select shipping options are not available to all shipping addresses.
For the most accurate shipping rates and times, please enter your shipping address in the check-out cart.
 
Please allow up to 48 hours for processing time, in addition to estimated shipping times.

If you’re shipping address is in New York, we recommend selecting UPS Ground as it delivers the fastest!

* Shipping times are measured in business days. Business days are Monday through Friday (excluding holidays). Orders placed on weekends or holidays will ship out on the next business day.
 
While our team works hard to get your order to you as swiftly and safely as possible, we are still a small team! Please allow up to 48 hours for your order to be processed, including express or overnight shipments.
 

    

Can I cancel or edit an order I placed?

Once an order has been placed it cannot be edited. You may request to cancel your order but please note that order cancellations are not guaranteed and depend if they have entered the packing or shipment phases. Customers can request an order cancellation by contacting us at farmstand@skyhighfarmgoods.com.

If your cancelation is successful, a refund will be issued in the original form of payment within 3 - 5 business days. If you do not see a payment reversal on your statement within 5 business days, please contact customer service. *During high volume order days, order cancelations may not be possible.

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.

How do I know the item will fit me? OR How does the item fit?

In order to help find the best fit, the sizing measurements are available on every product page in our product descriptions.

    

 
RETURNS & EXCHANGE POLICY 

     

At Sky High Farm Workwear, we try our best to provide the most accurate and updated information regarding the size, color, and materials of our products. That being said, we understand that sometimes things don’t work out.

We currently allow the return and exchange of new and unused merchandise up to 14 days after the recorded delivery date on your tracking number. Exchanges are accepted for orders of the same or less value as the original order.

All underwear and socks purchases are final sale. Any merchandise returned in a damaged or worn state will not be eligible for a refund. 

If you would like to return or exchange a purchase you’ve made on the Sky High Farm Workwear website, please follow the instructions below:

1. Ensure your product is new and unused, with any original tags still attached.
2. Fill out our Return & Exchange Form and submit your request.
3. In our Returns & Exchange Portal, you’ll have the option to receive a shipping label. We don’t currently cover the cost of return shipping. All return shipping costs will be the responsibility of the client.
4. Once you’ve received your shipping label, you can securely package your return with a printed copy of your Order Confirmation.
5. Ship your return package to the following address:

6. Once your product has been received, our team will begin processing your return. We’re still a small team, so please allow up to 48 hours for processing time.
7. Once your return is accepted, you will receive a Returns Confirmation e-mail. Please allow up to 5 business days for the refund to reflect on your bank statement.

If you have any further questions about your return or exchange, please feel free to contact us at: farmstand@skyhighfarmgoods.com

Our team is mighty, but it is still small. We really appreciate your patience with processing times!

     

HOLIDAY SHIPPING

FREE DOMESTIC GROUND: Order by 12/18 and receive your order by 12/23. Exclusions Apply. 

PAID SHIPPING: Order by 12/19 and 12/20 and receive your order by 12/23. Paid shipping required. Additional fees may be applied. Exclusions Apply. 

    

SALE DELAYS

 Please note: Due to the high volume of orders received during our sale period, some shipments may take up longer to process and ship. 

From 11/24 through a specified sale period, please note all sale items are final sale. Returns, exchanges or pricing differences will not be accepted.

    

HONEY POP: 

At this time we are only able to offer shipping to the Continental US. For all New York State customers we offer Ground Shipping. Anyone outside of New York State will be required to select Next Day Shipping.

 

HONEY POP LOCAL PICK UP: 

Local pick-up will be offered from our offices in Soho as a more environmentally friendly and cost saving option. Pick-up will occur every Friday from 10am to 4pm EST. More details sent upon purchase. If you have any questions, please reach out to our Customer Service Team here. 

 

SHIPPING POLICY

All orders placed on the Sky High Farm Workwear website ship out of Ancramdale, New York. Our fulfillment center currently operates from Monday to Friday, excluding national holidays. 

While our team works hard to get your order to you as swiftly and safely as possible, we are still a small team! Please allow up to 48 hours for your order to be processed, including express or overnight shipments. 

We currently offer shipping only within the continental U.S. We do not offer international shipping at this time but are working on expanding our delivery range as soon as possible! 

Sky High Farm Workwear ships all of its packages with UPS. All shipping costs are calculated at check-out, based on your shipping address. 
Please see below for the shipping services we currently offer:

• UPS Ground
• UPS Standard
• UPS 2nd Day Air
• UPS 3 Day Select

Select shipping options are not available to all shipping addresses.
For the most accurate shipping rates and times, please enter your shipping address in the check-out cart.

Please allow up to 48 hours for processing time, in addition to estimated shipping times.

If you’re shipping address is in New York, we recommend selecting UPS Ground as it delivers the fastest!

* Shipping times are measured in business days. Business days are Monday through Friday (excluding holidays). Orders placed on weekends or holidays will ship out on the next business day.

Orders placed after 2pm EST on Friday may ship out on the next business day. This may include UPS 2nd Day Air and 3 Day Select shipments. Please be sure to place your orders accordingly. 

Sky High Farm Workwear does not take responsibility for lost or stolen packages if the shipping address has been entered incorrectly at the time of order. Please ensure you confirm your shipping address during the checkout process, before placing your order.

SALE POLICY

  

From 11/24 through a specified sale period, please note all sale items are final sale. Returns, exchanges or pricing differences will not be accepted.

   

 At Sky High Farm Universe, we try our best to provide the most accurate and updated information regarding the size, color, and materials of our products. That being said, we understand that sometimes things don’t work out.

We currently allow the return and exchange of new and unused merchandise up to 14 days after the recorded delivery date on your tracking number. Exchanges are accepted for orders of the same or less value as the original order.

All underwear and socks purchases are final sale. Any merchandise returned in a damaged or worn state will not be eligible for a refund. 

If you would like to return or exchange a purchase you’ve made on the Sky High Farm Workwear website, please follow the instructions below:

1. Ensure your product is new and unused, with any original tags still attached.
2. Fill out our Return & Exchange Form and submit your request.
3. In our Returns & Exchange Portal, you’ll have the option to receive a shipping label. We don’t currently cover the cost of return shipping. All return shipping costs will be the responsibility of the client.
4. Once you’ve received your shipping label, you can securely package your return with a printed copy of your Order Confirmation.
5. Ship your return package to the following address:

6. Once your product has been received, our team will begin processing your return. We’re still a small team, so please allow up to 48 hours for processing time.
7. Once your return is accepted, you will receive a Returns Confirmation e-mail. Please allow up to 5 business days for the refund to reflect on your bank statement.

If you have any further questions about your return or exchange, please feel free to contact us at: farmstand@skyhighfarmgoods.com

Our team is mighty, but it is still small. We really appreciate your patience with processing times!

Press Contact: 

sidney@skyhighfarmuniverse.com